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Flux 3Flux 3

Privacy Policy

Last Updated: July 25, 2026

1. Introduction

Welcome to Flux 3. This Privacy Policy explains how VulcanEon LTD ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you access or use our website at https://flux-3ai.app and our AI-powered image, video, and content generation services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you provide directly to us, including:

  • Account Information: Email address, username, password, and profile details when you create an account.
  • Payment Information: Billing address and payment details. Payments are processed securely by third-party payment processors, and we do not store full payment credentials.
  • Content: Text prompts, images, videos, audio, and other content you upload, submit, or generate using our Services.
  • Communications: Information you provide when contacting customer support, submitting feedback, or participating in surveys.

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

  • Device Information: Device type, operating system, browser type, and device identifiers.
  • Usage Data: Pages viewed, features used, actions taken, and time spent on the Services.
  • Log Data: IP address, access timestamps, referring URLs, and error logs.
  • Cookies and Similar Technologies: Information collected through cookies, pixels, and comparable tracking tools.

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Essential Cookies: Required for core functionality, authentication, and security.
  • Analytics Cookies: To understand usage patterns and improve performance.
  • Preference Cookies: To remember user settings and preferences.

Where required by applicable law, we obtain your consent before placing non-essential cookies. You can manage cookies through your browser settings, though disabling certain cookies may affect Service functionality.

2.4 Information from Third Parties

We may receive information about you from third parties, including:

  • Social media platforms when you choose to connect your account.
  • Payment processors for transaction verification and fraud prevention.
  • Analytics and infrastructure providers to help improve our Services.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, maintain, and improve the Services.
  • Process payments and manage subscriptions.
  • Communicate with you about updates, security alerts, and support inquiries.
  • Respond to questions, feedback, and requests.
  • Monitor usage trends and Service performance.
  • Detect, prevent, and investigate fraud, abuse, or security issues.
  • Personalize user experience where applicable.
  • Comply with legal and regulatory obligations.

If you are located in the European Economic Area (EEA), we process personal data based on the following legal grounds:

  • Performance of a Contract: To provide and operate the Services.
  • Legitimate Interests: To improve the Services, ensure security, and prevent fraud.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Consent: Where required by law and where you have provided consent.

4. AI-Generated Content and Model Usage

When you use Flux 3 to generate content:

  • Your prompts and uploaded content are processed by our AI systems and service providers to produce outputs.
  • Generated content may be stored temporarily for delivery, debugging, and quality assurance.
  • We may analyze anonymized and aggregated usage data to improve system performance.

AI Training and Your Content

We do not use your prompts, uploaded content, or generated outputs to train our AI models by default.

Your personal content will only be used for AI training if you explicitly opt in through a clear and affirmative action. You retain control over how your content is used.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With trusted vendors who assist with payment processing, hosting, AI generation, analytics, and infrastructure.
  • Legal Requirements: When required by law, court order, or legal process.
  • Protection of Rights: To protect the rights, safety, and property of Flux 3, our users, or others.
  • Business Transfers: In connection with a merger, acquisition, financing, or sale of assets.
  • With Your Consent: When you explicitly authorize us to share information.

We do not sell your personal information to third parties for their marketing purposes.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • Account Information: Retained while your account remains active.
  • Generated Content: Typically retained for up to 30 days after creation, unless a product feature or account setting specifies a different retention period.
  • Transaction Records: Retained for up to 7 years to comply with legal and accounting requirements.
  • Usage Logs: Retained for up to 12 months.

You may request deletion of your personal data at any time, subject to legal, regulatory, or contractual retention requirements, by contacting hi@flux-3ai.app.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Access controls and authentication mechanisms.
  • Regular security reviews and assessments.
  • Personnel training on data protection practices.

However, no system is completely secure, and we cannot guarantee absolute security.

Data Breach Notification

If a data breach occurs that affects your personal information, we will notify affected users and relevant authorities as required by applicable law.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 General Rights

  • Access: Request a copy of your personal information.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of personal information.
  • Portability: Request transfer of your data.
  • Opt-out: Unsubscribe from marketing communications.

8.2 California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose.
  • Request deletion or correction of personal information.
  • Opt out of the sale or sharing of personal information.

Flux 3 does not sell or share personal information as defined under the CCPA.

Requests may be submitted to hi@flux-3ai.app with the subject line "CCPA Request."

8.3 Do Not Track Signals

Our Services do not currently respond to "Do Not Track" browser signals, as no uniform industry standard exists.

9. International Data Transfers

Your information may be processed in countries outside your country of residence. Where required, we implement appropriate safeguards, such as standard contractual clauses, to protect your data.

10. Children's Privacy

Our Services are not intended for children under 13 years of age, or 16 in certain jurisdictions. We do not knowingly collect personal information from children. If you believe such information has been collected, please contact us immediately.

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies separately.

12. Automated Decision-Making

Flux 3 does not engage in automated decision-making that produces legal or similarly significant effects on users. AI systems are used solely for content generation and user-initiated functionality.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Services constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

For privacy-related requests, please use the subject line "Privacy Request."