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Flux 3Flux 3

Refund Policy

Last Updated: July 25, 2026

1. Overview

Thank you for choosing Flux 3. This Refund Policy outlines the terms and conditions regarding refunds for our Services. By purchasing any subscription or credits on Flux 3, you agree to the terms described below.

Digital Services and Instant Fulfillment

Flux 3 provides digital services that involve instant access to AI-powered content generation. Due to the nature of these Services, once credits are used or any AI-generated content is produced, the Service is considered delivered and consumed.

2. Subscription Refunds

2.1 Monthly Subscriptions

Monthly subscription fees are non-refundable once the billing cycle has begun. You may cancel your subscription at any time, and you will continue to have access to premium features until the end of your current billing period.

2.2 Annual Subscriptions

For annual subscriptions, refund requests may be considered within 7 days of the initial purchase date, provided that you have not used more than 10% of your allocated credits or generated more than 10 pieces of content, whichever comes first, as determined by our internal usage records.

After this period, annual subscriptions are non-refundable. Flux 3 reserves the final right to determine usage metrics based on system logs, subject to applicable law.

3. Free Trial

Flux 3 may offer a free tier or free credits that allow you to explore our Services without payment. Since no payment is required for those benefits, no refund is applicable. We encourage you to use the free tier to evaluate our Services before making a purchase.

4. Credit Purchases

One-time credit purchases are non-refundable once the transaction is completed. Credits purchased through One Time packages expire 365 days after the purchase date. The expiration date is recorded when the credits are granted and remains applicable even if the credits are unused.

5. Eligible Refund Circumstances

We may consider refunds in the following circumstances:

  • Duplicate charges caused by a technical error.
  • Charges made without authorization, subject to verification.
  • Service outages lasting more than 72 consecutive hours that significantly affect your ability to use Flux 3.
  • Technical issues on our side that prevent content generation for an extended period.

6. Non-Refundable Situations

Refunds will not be provided in the following situations:

  • Subjective dissatisfaction with AI-generated content quality, style, or creative output.
  • Failure to use credits or subscription benefits before cancellation or expiration.
  • Account suspension or termination due to violation of our Terms and Conditions.
  • Changes in personal circumstances or needs.
  • Inability to access Services due to user-side technical issues.
  • API usage, enterprise plans, custom plans, or usage generated via automated scripts, bots, integrations, or third-party tools.
  • Payment-processing fees, currency-conversion fees, and applicable taxes, except where required by law.

7. How to Request a Refund

To request a refund, contact our support team at hi@flux-3ai.app with the following information:

  • Your registered email address.
  • Date of purchase.
  • Transaction ID or order number.
  • Reason for the refund request.

Our team will review your request and normally respond within 3–5 business days. If approved, refunds will be processed to the original payment method within 7–14 business days, depending on your financial institution.

Refund Form

Approved refunds may be issued as partial refunds or as account credits, depending on usage status, payment method, and applicable law.

Goodwill Refunds

In rare cases, Flux 3 may offer a one-time goodwill refund at its sole discretion. Such refunds are not guaranteed and do not set a precedent for future requests.

8. Chargebacks

Refund requests should be submitted to our support team before initiating a chargeback or payment dispute.

If you initiate a chargeback or dispute with your bank or payment provider without first contacting us, your Flux 3 account may be suspended pending investigation. We encourage you to contact our support team first so we can attempt to resolve any billing concerns.

9. Changes to This Policy

VulcanEon LTD reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of Flux 3 after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Refund Policy or require customer support, please contact us: